Privacy Policy

24HR Truck Services, Inc. provides an AI-powered coordination and communication layer designed to enhance—not replace—existing claims systems, including but not limited to platforms such as CCC Intelligent Solutions.

24HR does not:

• Adjudicate claims
• Make coverage determinations
• Replace insurer systems of record

24HR may facilitate:

• FNOL (First Notice of Loss) intake
• Dispatch coordination (tow, roadside, repair)
• Chain-of-custody tracking (vehicle lifecycle events)
• Communication between stakeholders

All final decisions remain the responsibility of the carrier.

Carrier retains ownership of all claims data.

24HR is granted a limited license to:

• Process data
• Improve workflows
• Provide analytics

24HR may use aggregated, anonymized data for benchmarking, product improvement, and industry insights.

24HR does not guarantee tow times, repair quality, or vendor performance. All third-party services remain independent.

Any insights, recommendations, or automation provided by 24HR are decision-support tools only and do not constitute underwriting, legal, or claims decisions.

24HR agrees to support reasonable compliance audits, maintain commercially reasonable data security practices, and assist with regulatory inquiries where applicable.

If applicable, SLAs may include system uptime targets, response time benchmarks, and incident escalation procedures.

24HR grants Customer a non-exclusive, non-transferable, subscription-based license to access and use the platform.

Includes AI agents (voice, chat, SMS, email), workflow automation, dispatch orchestration, and reporting dashboards.

Customer acknowledges that AI outputs may vary, responses are probabilistic (not guaranteed accurate), and human oversight is recommended for critical decisions.

Customer agrees to use Services lawfully, ensure proper use of AI outputs, and maintain data accuracy.

Platform may integrate with Twilio, RingCentral, HubSpot, and Amazon Web Services. 24HR is not liable for failures of third-party systems.

24HR will process data only as instructed, maintain reasonable safeguards, and not sell customer data. Customer is responsible for obtaining required consents and compliance with applicable laws (GDPR, CCPA if applicable).

Platform provided on a "commercially reasonable efforts" basis. Scheduled maintenance may occur. No guarantee of uninterrupted service.

Subscription fees billed monthly or annually. Usage-based charges may apply. Late payments may result in suspension.

Upon termination, access is revoked and data export is available for a defined period (30–90 days).

24HR implements access controls, encryption (in transit and at rest where applicable), and monitoring and logging.

All service providers are independent contractors, NOT employees or agents of 24HR.

24HR does not guarantee volume of service requests, revenue, or geographic coverage.

Providers agree to maintain proper licensing and insurance, deliver services professionally, and comply with all applicable laws.

Providers set or accept pricing. Payments may be facilitated through the platform or external systems. 24HR may charge platform or referral fees.

24HR may track response times, monitor completion rates, and collect ratings and feedback. Failure to meet standards may result in reduced visibility, suspension, or removal from the network.

24HR is NOT responsible for service quality, damages caused during service, or disputes between users and providers.

Providers agree that calls/messages may be recorded and data may be used for quality assurance and training.

Providers agree NOT to bypass the platform to solicit customers directly or use customer data obtained via 24HR outside the platform.

24HR may remove providers at its sole discretion.