Privacy Policy

Personal Information

• Name
• Email
• Phone number
• Company information
• Service location data

Operational Data

• Service requests
• Dispatch details
• Communication logs (calls, SMS, chat)

Technical Data

• IP address
• Device information
• Browser data

1. Role of 24HR (Non-Replacement Clause)

24HR Truck Services, Inc. provides an AI-powered coordination and communication layer designed to enhance, not replace, existing claims systems, including but not limited to platforms such as CCC Intelligent Solutions.

24HR does not:

• Adjudicate claims
• Make coverage determinations
• Replace insurer systems of record

2. Claims Coordination Scope

24HR may facilitate:

• FNOL (First Notice of Loss) intake
• Dispatch coordination (tow, roadside, repair)
• Chain-of-custody tracking (vehicle lifecycle events)
• Communication between stakeholders

All final decisions remain the responsibility of the carrier.

3. Data Usage & Ownership

• Carrier retains ownership of all claims data
• 24HR is granted a limited license to process data, improve workflows, and provide analytics

24HR may use aggregated, anonymized data for:

• Benchmarking
• Product improvement
• Industry insights

4. No Warranty on Third-Party Outcomes

24HR does not guarantee:

• Tow times
• Repair quality
• Vendor performance

All third-party services remain independent.

5. AI Decision Support Disclaimer

Any insights, recommendations, or automation provided by 24HR:

• Are decision-support tools only
• Do not constitute underwriting, legal, or claims decisions

6. Regulatory & Compliance Cooperation

24HR agrees to:

• Support reasonable compliance audits
• Maintain commercially reasonable data security practices
• Assist with regulatory inquiries where applicable

7. Service Level Expectations

If applicable, SLAs may include:

• System uptime targets
• Response time benchmarks
• Incident escalation procedures

1. License Grant

24HR grants Customer a non-exclusive, non-transferable, subscription-based license to access and use the platform.

2. Platform Scope

Includes:

• AI agents (voice, chat, SMS, email)
• Workflow automation
• Dispatch orchestration
• Reporting dashboards

3. AI System Behavior

Customer acknowledges:

• AI outputs may vary
• Responses are probabilistic, not guaranteed accurate
• Human oversight is recommended for critical decisions

4. Customer Responsibilities

Customer agrees to:

• Use Services lawfully
• Ensure proper use of AI outputs
• Maintain data accuracy

5. Integrations & Dependencies

Platform may integrate with:

• Twilio
• RingCentral
• HubSpot
• Amazon Web Services

24HR is not liable for failures of third-party systems.

6. Data Processing Agreement (DPA Lite)

24HR will:

• Process data only as instructed
• Maintain reasonable safeguards
• Not sell customer data

Customer is responsible for:

• Obtaining required consents
• Compliance with applicable laws (GDPR, CCPA if applicable)

7. Availability & Maintenance

• Platform provided on a commercially reasonable efforts basis
• Scheduled maintenance may occur
• No guarantee of uninterrupted service

8. Fees & Subscription Terms

• Subscription fees billed monthly or annually
• Usage-based charges may apply (calls, messages, AI usage)
• Late payments may result in suspension

9. Termination

• Access is revoked upon termination
• Data export available for a defined period, typically 30 to 90 days

10. Enterprise Security Positioning

24HR implements:

• Access controls
• Encryption (in transit and at rest where applicable)
• Monitoring and logging

1. Independent Contractor Status

All service providers are:

• Independent contractors
• Not employees or agents of 24HR

2. No Guarantee of Work

24HR does not guarantee:

• Volume of service requests
• Revenue
• Geographic coverage

3. Provider Responsibilities

Providers agree to:

• Maintain proper licensing and insurance
• Deliver services professionally
• Comply with all applicable laws

4. Pricing & Payments

• Providers set or accept pricing
• Payments may be facilitated through the platform or external systems
• 24HR may charge platform or referral fees

5. Performance Monitoring

24HR may:

• Track response times
• Monitor completion rates
• Collect ratings and feedback

Failure to meet standards may result in:

• Reduced visibility
• Suspension
• Removal from the network

6. Liability Disclaimer

24HR is not responsible for:

• Service quality
• Damages caused during service
• Disputes between users and providers

7. Data & Communication Use

Providers agree that:

• Calls and messages may be recorded
• Data may be used for quality assurance and training

8. Non-Circumvention

Providers agree not to:

• Bypass the platform to solicit customers directly
• Use customer data obtained via 24HR outside the platform

9. Termination Rights

24HR may remove providers at its sole discretion.